Can AI tell how you feel?

How do you test whether a voice AI understands the way you speak? Kim Isenberg and Peter Thum sit down with Hume AI’s Andrew Ettinger and Olya Ossipova to explore voice AI, emotion, and the challenge of measuring how well a model listens.

The conversation focuses on what a transcript can miss: tone, hesitation, urgency and the context behind someone’s words. They look at Hume’s VoiceEQ benchmark and Kairos evaluation platform, where human judgment remains essential, and the independence questions that arise when a company builds models, evaluates competitors and sells services in the same industry.