How AI agents will change work

Which parts of your job can an AI agent take over, and how do you check its work? At Dreamforce, Mick Costigan, VP of Salesforce Futures, joined Kim Isenberg and Peter Thum for a conversation about AI agents, education and the future of work.

Mick explains why training data and the ability to verify an answer matter when deciding what to automate. They also discuss entry-level jobs, human judgment, personal AI assistants and their business models, and Slack as a place where agents might work across an organization — plus his predictions for the next two years, including digital twins that help businesses test decisions before making them.